Aubrey Isaacson Solicitors LLP is committed to a high quality of legal advice and client care. If you are unhappy about any aspect of the service you have received or about your bill then in the first instance please contact the person who is working on your case to discuss your immediate concerns and we will do our best to resolve any issues as quickly as possible.
We will acknowledge your letter within 14 days and investigate the matter and then write to you further about it. Where practicably possible we will attempt to respond to you within 21 days of our initial response. Making a complaint will not affect how we handle your case.
In respect of our bill you have the right to apply to the Court for an assessment under Part 3 of the Solicitors Act 1974. If all or part of a bill remains unpaid we may be entitled to charge interest.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.